Privacy Policy

Privacy Policy for ContractorNerds.com

Last Modified: October 20, 2020

This Privacy Policy (“Policy”) for Contractornerds.com (“Website,” “us,” “our,” or “we”), available at Contractornerds.com/privacy-policy/, is designed to explain our privacy practices, including how we collect, use, disclose, and process your personal information. We also outline your rights and choices concerning the processing of your personal data. This Policy applies to Contractornerds.com and all related websites and domains where a link to this Policy is present, including subdomains (collectively, the “Site(s)”). Please note that this Policy does not apply to other websites operated by Al Nashmi for Digital Marketing LLC that do not link to this Policy.

Acceptance: By accessing the Sites, you represent and warrant that you accept the data practices and terms described in this Policy. If you disagree with this Policy, please discontinue your use of the Sites immediately.

Changes to This Policy: We may update this Policy from time to time without prior notice. Such changes may apply to any personal information we already have or collect after the modification. Any changes will be posted on this page and become effective as of the “Last Modified” date at the top of this Policy. We recommend checking this page regularly for updates. Continuing to access or use this Site after changes become effective indicates your acceptance of the revised Policy.

Third Parties: This Policy does not apply to information processed by third parties, such as when you visit third-party websites or interact with third-party services, whether accessed through links on our Sites or through information sharing as described in this Policy. We advise reviewing the privacy policies of third parties before sharing information with them.

Personal Information: “Personal Data” refers to any information about an identified or identifiable individual, including performance, log, and cookie data that may be linked to an identifiable individual. We collect and process various types of information as outlined below. Please note that specific examples listed here are provided for illustrative purposes and may change. Anonymized or aggregated information that is no longer considered Personal Data may be used, shared, and retained indefinitely for various purposes.

Contact Data: Personal Data used for contacting you, including your name, company name, title, email address, physical address, phone number, and username.

Performance & Log Data: Information generated by your use of our Sites, such as your IP address, browser type, operating system, command line information, diagnostic information related to the Site, referring webpage, pages visited, date, geo-location, mobile carrier, device and application IDs, and search terms. Please note that in some jurisdictions, an IP address may be considered personally identifiable information.

Cookies: Small data files generated by websites and saved by web browsers, used to remember information about you. Cookies may collect personal information, or data may become personal information when combined with other information.

Web Pixels: Small HTML code snippets loaded when you visit a website or open an email, used for tracking user behavior on our Sites. Web Pixels may collect personal information, or data may become personal information when combined with other information.

Other Data: Any additional information you provide, such as survey responses, blog comments, or other communications submitted to us.

Collection and Processing: We collect your Personal Data through our Sites and over the phone when you call an inquiry number listed on our Sites. Please be aware that our Sites are public, and information disclosed on them may appear on search engines or other publicly accessible platforms. Refrain from posting information you do not want to be publicly available, and only call us from phone numbers for which you have given us permission to use and share.

Quote Requests: When you submit a request for an estimate or quote through our Sites, we use your Personal Data to match your request with a Partner or Contractor in our network. Our “Partner Network” consists of Partners who have networks of local Contractors to provide home services.

Customer Service: When you contact us through the Sites, including submitting a contact form or any other online inquiry form, we may record your Contact Data and use your Personal Data to respond to your inquiries or provide this information to a Partner or Contractor for a response.

Marketing: We may use your Personal Data to keep you informed about our products and services and send you promotional material about Contractornerds.com, Partners, Affiliates, and other third-party partners. If you provide a mobile phone number, you grant us permission to send text messages and call that number for marketing and promotional purposes.

Cookies & Similar Tech: We automatically record Performance & Log Data using Cookies, Web Pixels, web beacons, click-stream tracking, and other automated data collection technologies when you access the Sites. We use this information for essential site administration, improving site performance and usability, and analyzing user interactions. Some sections of our Sites may collect Personal Data through these technologies for advertising, remarketing, or other similar purposes.

Security: We process your Personal Data to enhance Site security and combat spam, malware, and other security risks, which may include monitoring your activities on our Sites.

Additional Processing: If we process Personal Data in connection with your use of the Sites in a way not described in this Policy, this Policy will still generally apply unless otherwise stated when you provide your information.

Sharing: Information we collect may be shared with various parties depending on the purpose and context of the information. In all cases, when we share Personal Data with third-party service providers acting on our behalf, we use a “minimum necessary” standard to disclose only the information required for the specified purpose or service.

Consent: We share your Personal Data in accordance with your consent. By submitting Personal Data through our Sites or calling a number on our Sites, you provide consent for us to share your Personal Data with Partners in our Partner Network, who may then share your information with Contractors.

Partner Network: When you submit a request for a quote, we may share your Personal Data with Partners in our Partner Network, who pay us for this service. Our Partners use your information to connect you with Contractors who can assist with your home services project. If you provide a mobile phone number, you grant us and our Partners or Contractors permission to call and send text messages to that number to respond to your request.

Service Providers: In the course of our general business operations, for certain features, and other legitimate business interests, we may share your Personal Data with service providers or sub-processors who provide services or process data on our behalf.

Affiliates: To streamline business operations, develop products and services, and inform customers about relevant products, we may share your Personal Data with our current or future Affiliates.

Third-Party Partners: Information collected through an online inquiry form referred by a third-party partner may be shared with the referring partner. We may also share your Personal Data with third parties for marketing or advertising purposes, as permitted by law.

Business Transactions: Your Personal Data may be processed during business transactions such as mergers, acquisitions, liquidation, or asset sales. In such cases, Personal Data may be disclosed during due diligence or transferred to acquiring companies, which will have the rights granted in this Policy.

Legal Disclosures: In specific situations, we may access and disclose your Personal Data, including any communications, to the extent we believe such disclosure is legally required or necessary to prevent or respond to a crime, investigate violations of our Terms of Use, or protect vital interests.

Retention: We retain Personal Data for as long as necessary to serve the purposes for which it was processed and for a reasonable period thereafter, or as required by legal obligations, dispute resolution, or enforcement of agreements. While retention periods may vary by jurisdiction, the following retention periods typically apply:

Site Activity: We may store information about your Site activity or other data created, posted, or shared on our Sites for a period we deem necessary or until you request deletion.

Marketing: Information used for marketing purposes is stored indefinitely until you unsubscribe. When you unsubscribe from marketing communications, we add your contact information to a suppression list to respect your request.

Cookie Data: Information collected via cookies, web pixels, and other tools may be retained for up to one year from the cookie’s expiration or date of collection. Third-party-owned cookies may have different retention periods.

Call Recording: As required by applicable law, we may inform you of call recording and retain recorded telephone calls for up to six years.

Please note that any Personal Data transferred to our Partners or Contractors as part of our services is no longer under our control. Our terms of service require that Partners and Contractors handle Personal Data in compliance with applicable laws and regulations. Each Partner and Contractor has its own data retention policy, and you should contact them directly for information about your Personal Data retention.

Your Rights and Choices: You have certain rights concerning your Personal Data, subject to applicable law. These rights include:

Access: You may request a list of your Personal Data processed by submitting an official request in writing via email to the address provided below.

Rectification: You may correct any inaccurate Personal Data by emailing us and indicating the incorrect and corrected information.

Erasure: You may request the deletion of your Personal Data from our systems once per year by making an official request in writing via email, indicating the specific information you want permanently deleted.

Data Export: You may request a copy of your Personal Data in a portable format by submitting an official request in writing via email.

We may require additional Personal Data to verify your identity when exercising these rights. We reserve the right to retain certain account information for recordkeeping or compliance purposes.

Please note that any Personal Data transferred to our Partners or Contractors as part of our services is no longer under our control. Each Partner and Contractor has its own policies and procedures for you to exercise your rights concerning your Personal Data. You should contact them directly for information on exercising your rights regarding your Personal Data.

Choices: When using ContractorNerds.com, you have the ability to control how your personal information is processed. Below are the choices available to you:

1. Consent: If you consent to the processing of your personal data, you can withdraw your consent at any time, to the extent required by law.

2. Opt-Out: You have the option to opt-out of certain communications from us. Non-service or non-transactional messages will include an “unsubscribe” option. By following the opt-out instructions provided in these communications or contacting us at the email address below, you can opt-out of receiving marketing communications from us. Please allow up to 30 days for us to process your opt-out request. Keep in mind that we may still send transactional and relationship email communications, including service announcements, administrative notices, and surveys, which do not offer an opt-out option. If you wish to opt-out of sharing your personal data with third parties, in compliance with applicable laws, you have that choice. Please note that any personal data shared with our partners and contractors as part of our services is no longer under our control. Our terms of service require our partners to use personal data in accordance with local, state, and federal laws and regulations. Each partner and contractor has its own opt-out procedures, so we recommend reaching out to them directly to inquire about their policies.

3. Telemarketing: We have implemented policies to ensure compliance with applicable Federal Trade Commission, Federal Communications Commission, and state laws and regulations. If you prefer not to receive non-informational calls from us, you can request to have your telephone number(s) placed on our internal Do Not Call List. Simply email us using the contact information provided below, and include at least your telephone number and name in your request. If you have multiple telephone numbers, ensure that you include all numbers you’d like to have on our Do Not Call List. Please note that any communication used to confirm receipt of your Do Not Call request will not be considered a violation of this policy. We will honor your request within thirty days, in compliance with federal and state laws. Remember that any phone information transferred to our partners or contractors as part of our services is no longer under our control. While our terms of service mandate that partners and contractors adhere to applicable local, state, and federal laws and regulations, including the Telephone Consumer Protection Act (TCPA), each partner and contractor maintains its own internal Do Not Call List. To be included on their lists, you must contact them directly.

4. Cookies: You can manage or deny the collection of information through cookies and certain technologies by adjusting your browser’s settings or using various tools. Below are some specific options:

• Visit the Google Ads Settings page.
• Use the Google Analytics Opt Out Browser add-on.
• Opt out from receiving third-party advertiser cookies and Web Pixels through the Digital Advertising Alliance’s opt-out page.
• Control Facebook’s use of interest-based ads through your Facebook account settings or visit the customer support page.
• Learn more about cookies and similar tracking technologies, as well as their impact on your privacy, by visiting allaboutcookies.org.
• Note that there is no standard industry response to “Do Not Track” signals, and we do not modify our data collection and usage practices when your browser sends such a signal.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents (“Notice”) is an additional document supplementing the information provided in other sections of this Policy. It is applicable solely to consumer users of our Sites who are residents of the State of California (“Consumer(s)”). In this section, “you” and “your” refer to consumers. This Notice is designed to ensure compliance with the California Consumer Privacy Act of 2018 (“CCPA”) and its related regulations. Terms used in this Notice have the same meanings as defined in the CCPA.

Collection of Personal Information:

We gather Personal Information that identifies, relates to, describes, references, or can be associated with an individual Consumer, household, or device, either directly or indirectly. Within the last twelve months, we have collected the following categories of Personal Information from Consumers:

We acquire the above-listed categories of Personal Information from these sources:

• Directly and indirectly from activity on our Sites. For example, from customer submissions via our website or automatically collected customer usage details.
• Directly from consumers accessing our Sites and utilizing our services. For instance, through phone calls, emails, and form submissions to us.
• From third parties, such as Google and Facebook.

Sharing of Personal Information:

The Personal Information we collect may be shared with service providers who offer specific services on our behalf. These services include, but are not limited to identity verification, fraud prevention, business intelligence, customer relationship management, bill collection, payment processing, marketing, hosting, and other common technology services. Our contracts with these service providers stipulate that they use Consumer information solely for the services they perform for us. By using our Sites, you consent to our sharing of information with these parties.

Over the past twelve months, we have disclosed the following categories of Personal Information to third-party service providers for business purposes:

• Category A: Identifiers
• Category B: California Consumer personal information
• Category D: California Consumer commercial information
• Category F: California Consumer internet or other similar network activity
• Category G: California Consumer geolocation data
• Category K: Inferences drawn from other personal information

Consumer Personal Information is disclosed for our business purposes to the following categories of third parties:

• Our Affiliates, which includes sharing information with companies under common control with us.
• Service Providers, such as email marketing service providers.
• Third parties to whom you or your agents authorize us to disclose your Personal Information in connection with products or services we provide to you. For example, providing tools that allow customers to contact home remodeling vendors in their local area.

In the past twelve months, we have sold the following categories of Personal Information to Partners and/or Contractors:

• Category A: Identifiers
• Category B: California Consumer personal information
• Category D: California Consumer commercial information
• Category F: California Consumer internet or other similar network activity
• Category G: California Consumer geolocation data
• Category K: Inferences drawn from other personal information

Exercising Your Rights:

The CCPA provides Consumers with specific rights concerning their Personal Information. This section outlines your CCPA rights and provides information on how to exercise these rights through a Verifiable Consumer Request.

“Verifiable Consumer Request” refers to a request that:

• Is submitted using the contact information provided below.
• Is made by you, your authorized representative on your behalf, or you on behalf of your minor child.
• Is made only twice within a twelve-month period.
• Provides sufficient information for us to reasonably verify that you are the person about whom we collected Personal Information or an authorized representative of such person.
• Describes your request with enough detail for us to properly understand, evaluate, and respond to it.

We cannot respond to requests when we cannot verify your identity or authority. Personal Information provided in a Verifiable Consumer Request will be used solely for the purpose of verifying your identity or authority. You are not required to create an account with us to submit a Verifiable Consumer Request. Verifiable Consumer Requests related to data held directly in our systems will be honored and responded to. For Personal Information shared with or sold to Partners, Contractors, or other third parties, their Verifiable Consumer Request process should be followed, and requests should be submitted directly to those parties.

Access and Data Portability: Upon receiving a Verifiable Consumer Request, we will disclose the following information:

• The categories of Personal Information we collected about you.
• The categories of sources of the Personal Information we collected about you.
• The categories of third parties with whom we shared your Personal Information.
• Our business or commercial purpose for collecting or selling your Personal Information.
• The specific pieces of Personal Information we collected about you (Data Portability Request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • Sales, identifying the categories of Personal Information that each category of third party purchased.
  • Disclosures for a business purpose, identifying the categories of Personal Information that each category of third party received.

Please note that due to the retention periods for Personal Information, we may not be able to respond to all data requests relating to the twelve months before the Verifiable Consumer Request.

California Civil Code Section 1798.83: California Civil Code Section 1798.83 allows Consumers to request information about whether a business has disclosed certain information about them to third parties for the third parties’ direct marketing purposes. To request further information in compliance with this law or if you have questions or concerns about our privacy practices and policies, you can contact us using the Contact Information provided below.

Deletion Requests: The CCPA provides Consumers with the right to request the deletion of Personal Information we collected about them, subject to certain exceptions. Upon receipt and confirmation of your Verifiable Consumer Request, we will delete your Personal Information from our records, unless an exception applies, and direct our service providers to similarly delete your Personal Information from their records.

Personal Information Sales Opt-Out and Opt-In Rights: The CCPA gives Consumers the right to opt-out of the sale of Personal Information about them or their household, such as name, postal or email address, and other personally identifying information. You can exercise this right if you have a current California residence, even if you are not physically present in California. This right is subject to certain exemptions and exceptions. For example, it does not apply to information shared with certain third-party service providers that perform business functions for us.

To exercise the right to opt-out, you, or your authorized representative, can submit an opt-out request to us using the method provided below. You do not need to create an account with us to submit an opt-out request. Personal Information provided in an opt-out request will only be used to verify the requestor’s identity or authority to make the request and to comply with the request. After fulfilling your opt-out request, we will wait for at least twelve months before seeking your reauthorization to sell Personal Information. You may opt-in to Personal Information sales at any time by contacting us through any method in the Contact Information section.

Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates for goods or services, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

SECURITY: We have implemented reasonable security measures designed to protect your Personal Data from accidental loss, unauthorized access, use, alteration, and disclosure. However, we cannot guarantee the absolute security of your Personal Data. We are not responsible for the circumvention of any privacy settings or security measures contained on the Sites. Information you provide to us is stored on our service providers’ servers, which employ industry-standard security controls. Nonetheless, we do not have control over and will not be liable for the security processes of third parties. Any transmission of information or Personal Data is done at your own risk.

MINORS: Our services are not directed at individuals under the age of 18 or the age of majority in the jurisdiction where they reside, and we do not intentionally gather information about such individuals. If we inadvertently collect information about minors, we will promptly delete it. If you are not of the age of majority in your jurisdiction, do not access or use the Sites without the consent of your parent or guardian.

INTERNATIONAL TRANSFERS: Our operations are based in the United States. Our Sites may be accessed from anywhere, and users outside of our primary United States markets may submit their Personal Data to us via forms, comment fields, or other input mechanisms. When accessing the Sites from outside the United States or submitting your Personal Data from outside the United States, your information may be transferred to, stored, or processed in the United States. It may be maintained on computers or servers located outside your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By accessing our Sites, you understand and consent to the transfer of your information to the United States and to the third parties with whom we share it, as described in this Policy, whether or not we can currently serve your jurisdiction.

CONTACT INFORMATION:

Email: hello@contractornerds.com